FAQs

HOW DO I HIRE MY VERY FIRST ITEM? Check out the protocol here

 

DO I NEED TO PAY A SECURITY DEPOSIT?

The Security Hold is only required for your first hire with us and will not be required for future hires thereafter.

ALL DEBIT/CREDIT VISA/MASTERCARD Credit Cards submitted will incur a MAXIMUM $3000 SECURITY HOLD, subject to the total value of the equipment hired. It will be processed at the same time as payment is made for the actual first hire with us, on your nominated Credit Card submitted in your New Customer Form.

FOR 1-3 DAYS HIRE: The Security Hold will be in the form of a PRE-AUTHORISATION. It will appear on your account as a pending transaction where the amount is essentially 'frozen'. The Pre-Authorisation will generally disappear from your account between 5-10 working days, however it may take up to 31 working days – depending on your Bank Account Provider.

FOR 4 DAYS + HIRE: The Security Hold will be in the form of a RENTAL SECURITY DEPOSIT. We will take the Deposit amount and charge your Credit Card. If the equipment is successfully returned on-time, complete and undamaged after close inspection by our Equipment Technicians, the Deposit amount is completely refunded to the same Credit Card.

INTERNATIONAL CLIENT: All International clients will be required to process a RENTAL SECURITY DEPOSIT on EVERY future hire with us. If the equipment is successfully returned on-time, complete and undamaged after close inspection by our Equipment Technicians, the Deposit amount is completely refunded to the same Credit Card within 3-10 working days. 

*This may be waived if you provide a valid Certificate of Insurance showing Cerne Studios as additional insured or Loss Payee.

CAN I MAKE CHANGES TO MY ORDER AFTER I’VE SENT MY REQUEST?

No problem, just send us an email at daniele@cernestudios.com or simply give us a call at 0404686655

HOW TO YOU CALCULATE YOUR HIRE PERIODS?

1 Day Hire: 43hr Rental*
Pick up anytime from 3PM the day prior and return by 10AM the day after.
e.g. Pick up Tuesday from 3PM onwards; return Thursday by 10AM. 

2 Day Hire: 67hr Rental*
Pick up anytime from 3PM prior to Day 1 and return by 10AM after Day 2.
e.g. Pick up Friday from 3PM onwards; return Monday at 10AM. 

1 Week Hire: 187hr Rental*
Pick up anytime from 3PM prior to Day 1 and return by 10AM after Day 7.
e.g. Pick up Monday from 3PM onwards; return following Tuesday by 10AM.

Month+ Hire
For hire periods longer than 1 Month, please email daniele@cernestudios.com or call 0404686655. We can tailor your quote for any job!

*All timings are subject to availability.

DO YOU GUYS OFFER HALF DAY HIRES?

Unfortunately, a 1 Day hire is our minimum hire period.

WHAT SHOULD I DO AT GEAR COLLECTION?

  1. Check the list against the packed gear.

  2. Physically check the gear is all packed.

  3. If you have any doubts, feel free to ask an Equipment Technician for help or test the gear prior to leaving the premises.

  4. If someone collects the equipment on your behalf and doesn’t carry out these checks for you, Cerne Studios is not responsible for any errors or issues.

WHAT SHOULD I DO BEFORE RETURNING YOUR EQUIPMENT?

  1. Check all hired equipment works properly, is cleaned from any use and all items packed safely for transportation. This is your responsibility.

  2. If you retain memory cards or other items from your hire, after a certain time we will assume the gear is unrecoverable and you will be charged for a Replacement cost.

HOW DO I GET THE GOODS?

Customer Pick up
Clients are welcome to personally collect their orders from our Sydney premises at 166 Brighton Ave, Campsie (warehouse at the end of the driveway)

Cerne Studios Delivery & Pick up Service
We provide a Drop off & Pick up service at your preferred time or within a 3hr window period. (Rates vary).

Express Same-day Courier (Sydney Metro Area)
If we are available we can drop the equipment for you on the same day. Cost varies depending on the delivery suburb.

I WON'T BE PRESENT AT THE TIME OF DELIVERY, CAN YOU LEAVE THE GEAR AT THE DOORS?

All orders require a direct signature at time of Delivery. Please plan accordingly if you are unavailable to sign for the gear, we are able to ship to places of employment.

WHAT HAPPENS IF MY HIRED GEAR ISN’T WORKING ON SET?

Call us on 0404686655 immediately and we will assess the situation and help troubleshoot. If we find something is wrong, we will replace the equipment immediately (stock allowing). If the timing of your equipment requirements doesn’t work out, we will refund the Rental price and Delivery/Shipping costs once we have fully investigated the situation and ensured there was a problem at hand. We will never send out lenses with scratches on the front or rear elements. Some minor scuffing on the body or lens hood might appear, but nothing that will affect image quality.

WHAT IF I ORDERED THE WRONG PRODUCT?

Simply give us a call on 0404686655 and we’ll work on a solution for you. Unfortunately no refunds are provided in this instance, however we can issue you with a Credit Note for future use or we can try swap or replace the item for you. All products are inspected and cleaned prior.

HOW CAN I PAY FOR MY HIRE ORDER?

Once your Quote has been converted into an Order and all items are finalised, full Payment is required upfront prior to equipment leaving the premises (Prepaid Clients only). This includes:

  • All Customer Collections

  • Orders picked up by an Authorised Assistant / Crew Member / DOP on your behalf (the primary contact of the job)

Payment can be made by Bank transfer, EFT, Credit Card or Cash (Pick up only). We can issue a secure Payment link for Credit Card purchases. Please note all Credit Card transactions incur surcharges: VISA/Mastercard is 0.78%, AMEX is 1.75%.

HOW CAN YOU TELL THE LENS OR BODY WAS NOT DAMAGED DURING SHIPMENT OR PRIOR TO?

All of our products are inspected and cleaned prior to deliveries and third-party shipments. We will never send out a lens that has any scratches on the front or rear elements. Most lenses and bodies are shipped in a Pelican Case within a well-packed shipping box. The lenses and bodies are packed with great care. If your box arrives damaged use discretion. If you do not feel comfortable DO NOT SIGN FOR IT. If you do sign for it and the box is damaged please get a photo of the box before opening as all shipments are insured. If the box was somehow mishandled we want to make sure it's noted for both Cerne Studios and yourself. We understand that there might be an extremely rare occasion where the lens or body arrives damaged. Please note it and document it for yourself and inform us immediately.

CAN I SPEAK TO AN EQUIPMENT TECHNICIAN AT CERNE STUDIOS ABOUT MY SHOOT SETUP?

Sure!! Give us a call at 0404686655 and we can sort you out with a quote and the recommended gear to hire for your project

WHAT ARE YOUR RENTAL TERMS?

Have a look at our full Rental Terms & Conditions on Equipment Hire at Cerne Studios.