HIRE REQUIREMENTS

  • 18 YEARS OR OLDER

  • VALID AUSTRALIAN PHOTO ID OR A PASSPORT

  • VALID CREDIT CARD

  • EQUIPMENT INSURANCE


Must be 18 years old or over. A valid Australian Photo ID and a major Non-Debit Credit Card with enough line of credit available to hold the full replacement value of the equipment you are renting. Once we receive your equipment back and if there are no damages or losses, the Security Deposit on your card is released. Alternatively, you can provide a Certificate of Insurance that covers rented Equipment for the full replacement value, naming Cerne Studios as the Certificate Holder, Loss Payee or Additional Insured. In this case, we will only put a hold for the amount of your deductible on your Credit Card. We do not provide Insurance. We strongly encourage Clients to obtain an insurance policy, especially if you rent frequently or when the replacement value of your orders are high.

RENTAL RATE PERIODS

1 DAY HIRE: 24hr Rental*
Pick up anytime from 8AM the day prior and return by 8AM the day after.
e.g. Pick up Tuesday at 11AM; return Wednesday by 11AM. 

2 DAY / WEEKEND HIRE: 48hr Rental*
Pick up anytime from 8AM on Day 1 and return by 8AM on Day 2.
e.g. Pick up Wednesday at 10am ; return Friday at 10AM. 

1 WEEK HIRE: 168hr Rental*
Pick up anytime from 3PM prior to Day 1 and return by 10AM after Day 7.
e.g. Pick up Monday from 3PM onwards; return following Tuesday by 10AM.

MONTH+ HIRE
For hire periods longer than 1 Month, please email daniele@cernestudios.com or call 0404686655 to discuss. We can tailor your quote for any job.

*All timings are subject to availability.

SECURITY HOLD

ALL DEBIT/CREDIT CARDS submitted will incur a MAXIMUM $3000 SECURITY HOLD, subject to the total value of the equipment hired. It will be processed at the same time as payment is made for the actual hire, on your nominated Credit Card submitted in your New Customer Form. If you are able to provide a copy of a Certificate of Insurance (COI) listing us as Certificate Holder including additional insured for General Liability and as Loss Payee for Miscellaneous Rented Equipment with coverage equal to or greater in value than your order, theft exclusion are not excepted. You will be exempt from a security deposit.

FOR 1-3 DAYS HIRE, The Security Hold will be in the form of a PRE-AUTHORISATION. It will appear on your account as a pending transaction where the amount is essentially 'frozen'. The Pre-Authorisation will generally disappear from your account between 5-10 working days after the equipment has been inspected by our Equipment Technicians, however it may take up to 31 working days – depending on your Bank Account Provider.

FOR 4 DAYS+ HIRE & ALL INTERNATIONAL CLIENTS, the Security Hold will be in the form of a RENTAL SECURITY DEPOSIT. We will take the Deposit amount and charge your Credit Card. If the equipment is successfully returned on time, complete and undamaged after close inspection by our Equipment Technicians, the Deposit amount is completely refunded to the same Credit Card.

In the rare case of items being lost, broken or returned late, a Replacement/Late fee may be taken out of the Security Hold. The Security Hold for Australian Citizens is only required for your first hire with us and will not be required for future hires thereafter. 

ALL AUSTRALIAN VISA/MASTERCARD CREDIT CARD TRANSACTIONS INCUR A 1.4% SURCHARGE.
ALL AUSTRALIAN AMEX CREDIT CARDS TRANSACTIONS INCUR A 1.75% SURCHARGE.
ALL INTERNATIONAL CREDIT CARD TRANSACTIONS INCUR A 2.7% SURCHARGE.


THE PROCESS

Step 1.

Email us your gear order to daniele@cernestudios.com or proceed to the checkout on our Equipment Hire page. You can see the cart on the bottom right of the page.

Step 2.

We will check for gear availability for your required dates. You will receive a quote from our system. Please note that this is a quote only, not a gear hold or confirmation of hire. Check your junk folder in case you don’t receive it directly in your inbox.

We will ask you for

 

Step 3.

To confirm your Quote with us, click through the link at the top and hit 'Accept' at the top of the page to confirm the equipment for packing and collection.

To make any changes, add a comment via the link at the top, reply to our email or give us a call at 0404686655

Step 4.

You will receive a confirmation email that we have converted your Quote into an Order in our system. The gear has now been reserved and scheduled for packing by our Equipment Technicians.

If you do not hear from us, please follow up as you might have not hit ‘Accept’ on your quote and your gear might still be in ‘Quotation’ status.

 

Step 5.

For all Prepaid clients collecting in person, you may either pay upon pickup or pay in advance once you have finalised your gear order.

For all Prepaid clients that will receive their gear order via Delivery or have nominated a colleague to pick up on their behalf, we will require Payment in full prior to the gear leaving Cerne Studios premises.

Step 6.

You may test the gear during your collection. Let us know prior and we can arrange for your gear to be placed in our Testing room. The person collecting the gear will be required to sign our system.

Happy shooting! Call us on 0404686655 if you have any issues and we will assess the situation and help troubleshoot.